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Personal data

This Privacy and Cookie Management Policy details WWW.FENEKIA.COM 's policy on privacy protection, personal data collection and cookies. It applies to data collected on the WWW.FENEKIA.COM website. In order to facilitate access to this charter, we make it available on our home page as well as at any other place where personal information is requested.

The purpose of the present charter is to inform you:
- of the means we use to collect your personal data, with the strictest respect for your rights,
- of the data that may be collected on our Site,
- of the use that may be made of the data collected and the rights you have with regard to this data.

WWW.FENEKIA.COM specifies in this charter and/or each time you are asked for personal data the purposes of the processing as well as the means of any operation (collection, recording, modification...).

FENEKIA undertakes to :

  • Ensure compliance with the principles of personal data protection,
    - Inform individuals of their rights of access, rectification and opposition,
    - Carry out legal and/or regulatory formalities.

We inform you that we comply, in the collection and management of your personal data, with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, as amended and in its current version, as well as with the General Data Protection Regulation, adopted on April 27, 2016 by the European Parliament, and the laws and regulations deriving therefrom.


1) Definition and nature of personal data

When you use our Website, and through it, we may collect personal data, which are communicated to us in the following context:

To manage your registration as a user of our site: If you decide to register as a user of our site, we will need to process your data to identify you as a user of our site and to enable you to access the various types of features, products and services that are available to you as a registered user. You may delete your registered user account by contacting us via Customer Service by e-mail at: fenekia.contact@gmail.com or by post at: FENEKIA - 39 Rue Gabriel Péri 92300 Levallois-Perret, France.

For the implementation, application and execution of the purchase or service contract concluded with us on our site: This purpose includes the processing of your data, in particular for :

To contact you regarding updates or communications of information concerning the features, products or services provided, including the sending of quality surveys on the products or services provided.

Manage payment for the products you buy.

Manage post-purchase returns and inquiries about item availability.

For billing purposes and to provide you with invoices for purchases made on our site.

To respond to requests or queries made through Customer Service channels: We only process personal data that is strictly necessary to manage or resolve your request or query.

For marketing purposes: This purpose includes the processing of your data, subject to your consent, in particular for :

If you have subscribed to our Newsletter, we will process your personal data to manage your subscription, including the sending of targeted information about our products or services through various means (such as e-mail or SMS). We would therefore like to draw your attention to the fact that this data processing involves the analysis of your user or customer profile to determine what your preferences are and which products or services are therefore most appropriate to your style for sending you information. For example, based on your purchase and browsing history (i.e. the items you have clicked on), we will offer you products that we believe may be of interest to you and, if you are a registered user, we will provide you with the "basket retrieval" functionality. Please read our cookie policy for more information. Don't forget that you can unsubscribe from the newsletter at any time and at no cost by making a request to our customer service department by e-mail at fenekia.contact@gmail.com, as well as by clicking on the "Unsubscribe" button present in all our communications.

To carry out promotional actions (for example, to run competitions or to send your list of articles to the e-mail address you provide). By taking part in a promotional action, you authorize us to process the data provided in relation to each promotional action and to communicate it via various means, such as social networks or the site itself. The legal basis for each promotional action in which you take part will be made available to you, together with more detailed information on the processing of your data.

Usability and quality analysis to improve our services: When you access our site, you are informed that we will process your browsing data for analysis and statistical purposes, i.e. to understand how users interact with our Site, so that we can introduce improvements to it. Please read our Cookie Policy for more information. We also carry out quality actions and surveys to find out how satisfied our customers and users are, in order to identify areas in which we can improve our performance.

By "personal data", we mean all data that can be used to identify you directly or indirectly (by grouping information) such as surnames, first names, pseudonym, date of birth, postal and e-mail addresses, telephone numbers, data relating to your transactions on the site, details of your purchases and subscriptions...

2) Rights of access, rectification, deletion, portability and opposition to processing

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, as well as the provisions of the General Data Protection Regulation, adopted on April 27, 2016 by the European Parliament, you have the right to access, rectify, delete, port and object to the processing of your personal information.

You also have the option of objecting to the processing of your personal data for canvassing purposes, in particular commercial canvassing. You may exercise your right to access and rectify your personal data by contacting us by e-mail at fenekia.contact@gmail.com or by post at FENEKIA - 39 Rue Gabriel Péri 92300 Levallois-Perret.

To do so, please send a letter or e-mail, signed by the person making the request and accompanied by proof of identity (national identity card or passport) bearing the signature of the person exercising his or her right.

3) Personal data management

3.1 Data collection methods

When you browse the WWW.FENEKIA.COM website, and in order to provide you with the services offered on the site, we may collect personal data about you. Prior to each collection of personal data, we obtain your consent by means of a form to be completed and a box to be ticked after having read the present Data Protection Charter.

3.2 Purpose of data collection

Your personal data is collected for one or more of the following purposes:

To draw up reports, sales statistics, market and behavior studies, in particular with a view to improving our products and meeting your expectations by offering you products tailored to your needs;

Create customer accounts so that your online orders can be processed, manage and process your orders, issue invoices, manage and process deliveries;

Follow up customer relations, in particular by managing your complaints and requests;

Manage your requests for access, rectification and opposition to your data;

Keep your data in legal documents in compliance with accounting standards, for the legal period required, in order to respond to requests from tax authorities and social organizations if necessary;

We undertake to limit the collection of your data to that which is strictly necessary for the purposes of the processing envisaged, in order to be able to process your requests and offer you the services proposed on our website.

3.3 Data retention

The personal data we collect is kept for no longer than is necessary for the purposes for which it was collected, and for a maximum of 3 years from the end of the commercial relationship and 3 years from the date of data collection or last contact for prospective customers, in either case solely for the purposes of commercial prospecting.

At the end, if the data collected is no longer necessary for the purpose for which it was collected :

We will contact you to find out whether or not you wish to continue receiving commercial solicitations;

Otherwise, data will be archived and anonymized or destroyed.

You may object to the processing of your personal data at any time, since you have the right to access, rectify, delete and object as described above.

3.4 Data recipient

The personal data collected concerning you is intended for WWW.FENEKIA.COM in order to be able to carry out the above-mentioned treatments, we are brought to share your data, by giving access to the personnel authorized and duly authorized for this purpose, namely:

  • financial institutions
  • fraud detection and prevention units
  • technology service providers
  • suppliers and employees of logistics, transport and delivery services
  • suppliers of customer service-related services
  • suppliers and collaborators of marketing and advertising services

The data we collect about you is not intended to be transferred outside the European Union. However, should this be the case, we guarantee that in the event of your data being transferred abroad, and particularly outside the European Union, we will implement all appropriate measures to guarantee a sufficient level of protection for your data, such as :

Choose "safe" countries, i.e. those that offer a high level of protection for your data;

Request the necessary authorizations from the supervisory authority prior to any data collection, if required by the supervisory authority, depending on the country;

Obtain security and confidentiality guarantees from subcontractors, for example, by imposing strict contractual clauses, reserving the right to monitor them regularly, and conducting audits.

4) Security and confidentiality of collected personal data

The security and confidentiality of the personal data you entrust to us is a priority for us. We take all necessary technical and organizational measures to ensure the security of the personal data you entrust to us, given the nature of the data and the risks involved in processing it.

This is to ensure the security of your personal data and, in particular, to prevent it from being distorted, destroyed, damaged or accessed by unauthorized third parties. To this end, we have implemented technical and organizational measures.

The security and confidentiality of personal data also depend on the good practices of each individual. We invite you not to communicate your login and password to third parties, to systematically disconnect from your profile and your customer account (particularly in the case of linked accounts), to close your browser window at the end of your session, particularly if you access the Internet from a computer shared with other people, and not to save your login and password in your browser. This will prevent other users from accessing your personal information.


The term "cookies" covers all traces left behind when you visit a website, read an e-mail or use software or a mobile application. A cookie is a text file that the website you are visiting stores on your hard disk or in your browser's memory. A cookie enables your computer to store various technical data enabling general control of public access to our sites (number of visits, frequency of exposure to an advertising banner, connection to other sites, etc.) or personalization of the pages displayed with a view to your future interactions with this site.

When you browse our Site, information relating to your browsing is likely to be recorded in "Cookies" files installed on your computer or tablet or smartphone.

Cookies are important for the proper functioning of a site. Cookies are used to store login information and provide a secure connection, collect statistics to optimize site functionality and tailor content to your interests. Below is a list of the cookies we use on our website:

Google Analytics :

They are used to track the site through the Google Analytics tool, which is a service provided by Google to obtain data on user access to websites. Some of the data recorded is subsequently analyzed. This is the case in particular for the following data: frequency of a user's access to the site, dates of the user's first and last visits, duration of visits, page from which the user accessed the site, search engine used to access or link clicked on to access the site, location in the world from which the user accessed the site, etc. The configuration of cookies is predetermined by the service offered by Google, and the information generated by the cookie concerning the use of our website will be transmitted to and stored by Google, Inc (a company based in the United States).
We therefore advise you to consult the Google Analytics privacy policy, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie , in order to obtain more information about these cookies and how to deactivate them (it being understood that we are not responsible for the content or accuracy of third-party sites).

1) Types of cookies

There are several types of cookies, which you can use to access a number of functions if you accept them.

The cookies issued by WWW.FENEKIA.COM on its Site :

These are cookies placed by FENEKIA on your computer, tablet or smartphone, notably for the purposes of browsing our Site. When you browse our Site, your computer communicates with a server that provides it with all the resources requested, automatically recording each operation in a specific file in which your computer is identified by its IP address. Your browser automatically transmits certain standard data to us: in addition to your IP address, this includes the type of browser you are using, its functions, your operating system, identification of any third-party sites (Facebook, Twitter, etc.) from which you may have logged on, and the dates and times of access to our sites. This data, and in particular your IP address, does not enable us to identify you by name.

The cookies we issue allow us to :

To monitor the general activity of our Site, to detect errors and to ensure that our Site benefits from adequate material resources;

To compile statistics and volumes of visits to and use of the various elements making up our Site;

To adapt the presentation of our Site to your terminal's display preferences (language used, operating system, etc.).

To make it easier for you to consult our Site by avoiding you having to provide the same information on each new visit or by personalizing its content according to the preferences or centers of interest that you may have expressed;

To improve browsing ergonomics and identify Internet users' centers of interest in their entirety.

You are free to accept or refuse cookies. All you have to do is modify certain settings in your browser to refuse cookies, or to be warned when a cookie is being stored on your computer. You can also delete the cookies stored on your computer to permanently erase the information they contain.

Cookies issued on our Site by third parties :

The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the purpose of the cookies we are aware of and of the means available to you to make choices with regard to these cookies.

Audience measurement cookies :

We use Google Analytics to collect information about your use of our Site, in order to:

  • To help us measure and study the effectiveness of the content of our Site,
  • Track analytical data on our sites and the use made of our sites by Users,
  • Improve the services of our sites.

Google Analytics collects information about the pages you visit and the time you spend there. We do not collect any personal information about you. We do not authorize the sharing or use of this data. You can define in the settings not to send information to the Google Analytics service.

2) Cookie lifetime

In accordance with current regulations, the cookies collected on our Website have a maximum lifespan of 13 months.

3) Manage cookie preferences

You can manage cookies in various ways. Your browser can also be set to notify you when cookies are placed on your computer, tablet or smartphone, and to ask you to accept them or not.
You can accept or refuse cookies on a case-by-case basis, or refuse them systematically. However, we would like to draw your attention to the fact that any settings you make may affect your Internet browsing experience, and your access to certain services may require the use of cookies. Setting cookies may therefore block your access to certain Site functions. You can choose to modify your cookie preferences at any time by following the procedure below.
Each browser's configuration is different. It is described in your browser's help menu, which will tell you how to modify your cookie preferences. You can disable cookies by following the instructions below, depending on the browser you are using:


We reserve the right to modify the present Charter at any time, in whole or in part, to take account of changes and developments in our internal practices and procedures. The latter will always ensure compliance with any changes in French and European laws and regulations. We invite you to consult this Charter regularly, before any collection of your data, for a better knowledge and understanding of the use of your personal data. We may ask you at regular intervals to validate your knowledge of this charter.

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